Mon, Tues, Thurs: 12:00PM – 9:00PM
Wed: 12:00PM – 4:00PM
Fri: 10:00AM – Midnight
Sat – Sun: 10:00AM – 10:00 PM
The safety and well-being of our customers, staff and the community as a whole is our top priority. We know this is challenging time for all of us, but rest assured that we are committed to opening Snowplanet to the public as a safe place to have some fun. Over the next couple of weeks, we’ll be carrying out a massive deep clean, cleaning and sanitizing all our equipment, clothing and facilities and put in place various other safety measures in anticipation of opening soon.
When we move to Alert Level 2, we will provide clear guidelines on how Snowplanet will operate under this level. Please look after yourselves and look out for the well-being of others.
Let’s work together to make sure we all stay safe and well, so to protect yourself and others from Covid-19, please follow the following advice from the Ministry of Health.
We have also received a number of common questions, so have created a Covid-19 Level 3 FAQ section below. As we receive more queries, we will update our FAQ section accordingly.
If you have booked a visit using our online portal that cannot be taken whilst we are shut please get in touch with us via the contact details above to request a refund. When you get in touch please provide;
If you have already booked a lesson that cannot be taken whilst we are shut, we will contact you to allow you to rebook.
If you have already booked a birthday party that cannot be taken whilst are shut, we will contact you to allow you to rebook or offer a refund on what you have paid.
If you are enrolled in any of our Term School, After School, 365 Race or 365 Freestyle programs that cannot be taken whilst are shut we will contact you.
We are back at level 1, but we still need to stay vigilant. We have the Covid-19 QR code up and ask our customers to continue using the Government Covid-19 tracing app upon entering. If you are sick, we ask you to stay at home until you are well.
Our spaces are now back to normal, with no additional barriers and social distancing rules. You can now enter 7 Summits restaurant with no restrictions on group numbers and our capacity levels on the snow are now also back to normal levels.
With the change in COVID-19 levels, we may have times where the resort may be busier than it has been during level 2. Please be patient while we work to aid everyone visiting.
Even at level one, our whole team remains ready and safe and will continue to maintain a high level of control to assist in keeping all our visitors safe and well. We will do this by;
All of our staff have been fully trained in the processes to follow at level 1 and have signed off on our Covid-19 toolboxes
Staff have been advised to stay home if they are sick
Staff will follow exemplary personal hygiene
All staff will assist in maintaining a clean and hygienic site
We monitor our staff well-being and track using the NZ Covid Tracer app, all staff who have worked on any specific day.