The safety and well-being of our customers, staff and the community as a whole is our top priority. We know this is challenging time for all of us, but rest assured that we are committed to opening Snowplanet to the public as a safe place to have some fun. Over the next couple of weeks, we’ll be carrying out a massive deep clean, cleaning and sanitizing all our equipment, clothing and facilities and put in place various other safety measures in anticipation of opening soon.
When we move to Alert Level 2, we will provide clear guidelines on how Snowplanet will operate under this level. Please look after yourselves and look out for the well-being of others.
Let’s work together to make sure we all stay safe and well, so to protect yourself and others from Covid-19, please follow the following advice from the Ministry of Health.
We have also received a number of common questions, so have created a Covid-19 Level 3 FAQ section below. As we receive more queries, we will update our FAQ section accordingly.
If you have booked a visit using our online portal that cannot be taken whilst we are shut please get in touch with us via the contact details above to request a refund. When you get in touch please provide;
If you have booked via BookMe a scheduled visit for whilst we are shut, please contact BookMe and ask for a refund.
If you have already booked a lesson that cannot be taken whilst we are shut, we will contact you to allow you to rebook.
If you have already booked a birthday party that cannot be taken whilst are shut, we will contact you to allow you to rebook or offer a refund on what you have paid.
If you are enrolled in any of our Term School, After School, 365 Race or 365 Freestyle programs that cannot be taken whilst are shut we will contact you.
