We sincerely hope that NZ will soon move to Level 2 or even 1 and we can’t wait to see you all again!

The safety and well-being of our customers, staff and the community as a whole is our top priority. We know this is challenging time for all of us, but rest assured that we are committed to opening Snowplanet to the public as a safe place to have some fun. Over the next couple of weeks, we’ll be carrying out a massive deep clean, cleaning and sanitizing all our equipment, clothing and facilities and put in place various other safety measures in anticipation of opening soon.

When we move to Alert Level 2, we will provide clear guidelines on how Snowplanet will operate under this level. Please look after yourselves and look out for the well-being of others.
Let’s work together to make sure we all stay safe and well, so to protect yourself and others from Covid-19, please follow the following advice from the Ministry of Health.

Please adhere to any and all government advice. This means;

  • Stay home if you are sick
  • Wear a face covering
  • Keep track of where you have been by using the Covid Tracer App
  • Maintain social distancing
  • Wash your hands regularly
  • Cough and sneeze into your elbow

If you need to get in touch;

  • Directly using the email info@snowplanet.co.nz we will get back to you as soon as we can
  • Via this website. A number of our pages have contact forms specific to the products and services being browsed
  • Via Facebook. Our Snowplanet Facebook page is continuously monitored and should be answered within hours of your posting
  • You can also contact us on 0800 SNOWPLANET but please be patient as our phone lines will be extremely busy

We have also received a number of common questions, so have created a Covid-19 Level 3 FAQ section below. As we receive more queries, we will update our FAQ section accordingly.

Covid-19 Level 3 FAQs:

What will happen to our existing Online Bookings?

If you have booked a visit using our online portal that cannot be taken whilst we are shut please get in touch with us via the contact details above to request a refund. When you get in touch please provide;

  • Your name
  • E-mail address
  • Contact details
  • The product and date you have booked for
  • Your reference number.

If you have booked via BookMe a scheduled visit for whilst we are shut, please contact BookMe and ask for a refund.

What will happen to our Private Lessons?

If you have already booked a lesson that cannot be taken whilst we are shut, we will contact you to allow you to rebook.

 

What will happen to Birthday Parties we have booked?

If you have already booked a birthday party that cannot be taken whilst are shut, we will contact you to allow you to rebook or offer a refund on what you have paid.

 

What will happen if we are currently enrolled in a Term Program?

If you are enrolled in any of our Term School, After School, 365 Race or 365 Freestyle programs that cannot be taken whilst are shut we will contact you.

Visiting Snowplanet

Wellbeing and Contact Tracing

We are back at level 1, but we still need to stay vigilant. We have the Covid-19 QR code up and ask our customers to continue using the Government Covid-19 tracing app upon entering. If you are sick, we ask you to stay at home until you are well.

 

What will you see when you get inside?

Our spaces are now back to normal, with no additional barriers and social distancing rules. You can now enter 7 Summits restaurant with no restrictions on group numbers and our capacity levels on the snow are now also back to normal levels.

 

Rentals

With the change in COVID-19 levels, we may have times where the resort may be busier than it has been during level 2. Please be patient while we work to aid everyone visiting.

 

Our Staff

Even at level one, our whole team remains ready and safe and will continue to maintain a high level of control to assist in keeping all our visitors safe and well. We will do this by;
All of our staff have been fully trained in the processes to follow at level 1 and have signed off on our Covid-19 toolboxes
Staff have been advised to stay home if they are sick
Staff will follow exemplary personal hygiene
All staff will assist in maintaining a clean and hygienic site
We monitor our staff well-being and track using the NZ Covid Tracer app, all staff who have worked on any specific day.

If you do not already have the NZ Covid Tracer App you can install it below:

We will reopen at Level 2 at 10:00 am Sunday 7th March

OPENING HOURS

Mon, Tues, Thurs: 12:00PM – 9:00PM
Wed: 12:00PM – 4:00PM
Fri: 10:00AM – Midnight
Sat – Sun: 10:00AM – 10:00 PM