Frequently asked questions

Frequently asked questions at Snowplanet

Snow Dome

What are your opening hours?
Snowplanet is open 365 days of the year! Please view our opening hours at the bottom of the page for further information.


Do we need to book before we come?
No, bookings are not required if you are thinking about visiting Snowplanet. However, if you are wanting to have a lesson, bookings are highly recommended as limited places are available. Please phone (09) 427 0044 or go to our contact us page.


How cold is it in the snow dome?
The temperature inside the snow dome is on average, around -5oC


How do you make the snow and how often?
Fresh snow is produced approximately three nights per week at various times to ensure that we have an adequate snow base and to ensure our terrain park is maintained to the highest possible standards. Our snow is groomed every night by our maintenance team to ensure that the snow is always in the best possible condition and ready for you to carve it up!


What do I need to bring with me?
Please view our first time visitor guide


Do you hire gloves?
Yes, we now hire gloves at a price of $9 per pair. However, we do not hire beanies or socks. Alternatively you can purchase gloves from us at a price of $24.99.


Do you need to wear a helmet?
Yes. Helmets are compulsory at all times when skiing or snowboarding at Snowplanet.
If you do not own a helmet these can be hired for $5.


What is the youngest age who can go in the snow & what is the smallest boot size?
We do not specify a youngest age for kids to be able to experience and feel the snow. This is left to the parents discretion, however we recommend that you do not take children under 2 years of age onto the snow and/or infants that can’t walk.
We do not have a minimum age for skiing and snowboarding. However the smallest ski boots we have are children’s size 10 and the smallest snowboard boots we have are size 11. Please note we have snowboard equipment available for children from a children’s size 11, however these are only available for use with Mini Chilly lessons.
S
now boots are available for kids from size 3 for Snowplay.


Do you have lockers and changing rooms available?
Yes, we have lockers available in the Rentals area at a cost of $5 for 3 hours, or $7 for 12 hours.
Changing rooms are available and are located in the Rentals department.


Do you have showers?
Yes, we do have a shower, located in the Rentals department.  Guests wishing to use the shower need to bring their own shower amenities.


Lessons

Do I need to have a lesson?
No, lessons are not compulsory, as guests are able to teach themselves on our beginners slope. However they are highly recommended to ensure you have the best possible experience and to get you up and going as quickly and safely as possible. Please view our Lessons page for a range of lesson options.


How do I make a booking for a lesson?
To make a lesson booking, or if you have any questions, please phone (09) 427 0044 and one of our friendly customer service staff will be more than happy to help. Alternatively, you can go to our contact us page and email us. Lesson package vouchers are also available for purchase from our online shop.


Restaurant & Bar

How much does it cost to come and watch from the Snowplanet Restaurant & Bar?
There is no charge for spectators and guests who wish to view the action on the slopes from the Restaurant & Bar, and there is no requirement for you to purchase food and beverages either.


Can we bring and eat our own food at Snowplanet?
No. The Snowplanet Restaurant & Bar does not allow guests to bring and eat their own food and beverages in the Restaurant. However, guests are able to consume their own food and beverages in the rentals area or in the picnic area located outside the front of the building.


Do you cater for Kids Birthday Parties?
Yes, please visit Kids Birthday Parties for further information


Do you do fundraisers?
Yes, please visit Fundraiser Requests for further information