We highly recommend booking in advance so that you don’t miss out if we are at capacity. Year Pass holders no longer need to book.
We at Snowplanet have been super busy changing our products, opening hours and schedules. We are pleased that New Zealand is now at Level 1 and, as such are now operating new Level 1 offerings and opening times. Please remember that this is a trial and things may change again in the future. We thank you for your patience and continued support!
Our opening times have changed! We’ve changed our opening hours to meet customer demand, they look a little different to what you’re used to! At Level 1 we’re back to opening 7 days a week, Monday – Sunday, and there’s a time to suit everyone.
Monday – Thursday: 12:00PM – 9:00PM
Friday: 10:00AM – Midnight
Saturday – Sunday: 10:00AM – 10:00PM
IMPORTANT – TIMES WE ARE CLOSED TO THE PUBLIC
MONDAYS – FROM 5:00PM
We have made this time exclusive to Members and Private Lesson Bookings only from 5:00PM
WEDNESDAYS – FROM 5:00PM
We will close the slope in order to run Race Programs
Currently this means at Level 1…
Whilst we are reviewing our prices, products and schedules we will increase the slope capacity to 150. Beyond this we feel it is too crowded and detracts from the customer experience.
In keeping with Government advice, we will keep our business QR code available so that visitors, if they choose, may maintain their diaries and keep a record of their own contact.
On the Snow
Once a session is over, please make your way back to Rentals. Members do not need to leave the snow unless the lift attendant closes the lift for cleaning or maintenance.
Please be patient as we do our best to make your visit to Snowplanet an enjoyable experience.
If you need to get in touch;
- Directly using the email firstname.lastname@example.org , in which you will get a personal response within 48 hours
- Via this website. A number of our pages have contact forms specific to the products and services being browsed. Again, you will get a personal response within 48 hours
- Via Facebook. Our Snowplanet Facebook page is continuously monitored and should be answered within hours of you posting
What will happen to our existing Memberships?
Memberships will be extended 12 weeks to take into account the duration of the closure and limited opening during Level 2. You don’t need to do anything. We will do it automatically when you next visit, many have already been done.
What will happen to our Private Lessons?
If you have already booked a lesson that could not be taken whilst we were shut, we will contact you to allow you to rebook. This process has already started and will continue at Level 1.
What will happen to Birthday Parties we have booked?
If you have already booked a birthday party that could not be taken whilst we were shut, we will contact you to allow you to rebook or offer a refund on what you have paid.
What will happen to those who have booked into the April School Holiday Program?
The April School Holiday program did not go ahead, so we will contact you to offer you a full credit into either the July or September Holiday program. If you cannot make either of those, we will offer a full refund. See below if you purchased your April School Holiday program via GrabOne or Groupon.
What will happen to the balance of our Term Programs?
If you were enrolled in any of our Term School, After School, 365 Race or 365 Freestyle programs we will subtract that balance from the next program you enrol in. If you are unable to enrol in another program, we will offer you a pro rata credit for you to use against any Snowplanet product you wish.
What will happen to unused vouchers from GrabOne, BookMe and Groupon?
Memberships: if you have purchased a Membership, your membership will not start until you come into Snowplanet and activate it, so your purchase is safe.
Holiday Program: the April School Holiday program did not go ahead, so you can use your voucher as a credit to the July or September Holiday program. If you cannot make either of those, please write to GrabOne or Groupon and ask for a refund.
Day and Day Pass Combos: for all Individual and Family Day Passes, Combos and Lessons with an expiry date of 9th April, we will automatically extend these passes to Sunday 5th July. After that, we will honour the dollar value for 30 days in line with GrabOne T&Cs.
Birthday Parties: if you have booked a birthday party that couldn’t be taken while we were shut, we will allow you to rebook when we reopen to the public or offer a refund on what you have paid.
All other passes: for all other products and passes that were booked via Groupon or BookMe and scheduled for whilst we were shut, please contact Groupon or BookMe and ask for a refund or an extension.