At Alert Level 1 Online Bookings are no longer required, although still recommended so you don’t miss out
Wellbeing and Contact Tracing
We are back at level 1, but we still need to stay vigilant. We have the Covid-19 QR code up and ask our customers to continue using the Government Covid-19 tracing app upon entering. If you are sick we ask you to stay home until you are well.
What will you see when you get inside?
Our spaces are now back to normal, with no additional barriers and social distancing rules. You can now enter 7 summits restaurant with no restrictions on group numbers and our capacity levels on the snow are now also back to normal levels.
Going on the Snow
With the change in covid levels we may have times where the resort may be busier than it has been during level 2. Please be patient while we work to provide assistance to everyone visiting.
Even at level one , our whole team remains ready and safe and will continue to maintain a high level of control to assist in keeping all our visitors safe and well. We will do this by;
All of our staff have been fully trained in the processes to follow at level 1 and have signed off on our Covid-19 toolboxes
Staff have been advised to stay home if they are sick
Staff will follow exemplary personal hygiene
All staff will assist in maintaining a clean and hygienic site
We monitor our staff well-being and track using the NZ Covid Tracer app, all staff who have worked on any specific day.
If you do not already have the NZ Covid Tracer App you can install it below:
If you need to get in touch;
- Directly using the email email@example.com we will get back to you as soon as we can
- Via this website. A number of our pages have contact forms specific to the products and services being browsed
- Via Facebook. Our Snowplanet Facebook page is continuously monitored and should be answered within hours of you posting
Covid-19 Level 1 FAQs:
What will happen to our existing Bookings?
Anyone with prior online bookings that have been effected we will contact you to allow you to rebook.
What will happen to our Memberships?
All memberships have been automatically extended to account for the period of time we were shut. Off-peak memberships are now valid from opening until 10PM Monday – Friday.
What will happen to our Private Lessons?
If you have already booked a lesson that could not be taken whilst we were shut, we will contact you to allow you to rebook.
What will happen to Birthday Parties we have booked?
If you have already booked a birthday party that could not be taken whilst we were shut, we will contact you to allow you to rebook or offer a refund on what you have paid.
What will happen if we are currently enrolled in a Term Program?
If you are enrolled in any of our Term School, After School, 365 Race or 365 Freestyle programs for Wednesday 12th August through Wednesday 26th August we will offer you makeup sessions.