Snowplanet is closed at Level 3.

If you need to get in touch;

  • Directly using the email info@snowplanet.co.nz we will get back to you as soon as we can
  • Via this website. A number of our pages have contact forms specific to the products and services being browsed
  • Via Facebook. Our Snowplanet Facebook page is continuously monitored and should be answered within hours of you posting

We have also received a number of common questions, so have created a Covid-19 Level 3 FAQ section below. As we receive more queries, we will update our FAQ section accordingly.

Covid-19 Level 3 FAQs:

What will happen to our existing Bookings?
Anyone with prior online bookings that will be effected by the recent government announcement, once we reopen we will contact you to allow you to rebook.

What will happen to our Private Lessons?
If you have already booked a lesson that could not be taken whilst we were shut, we will contact you to allow you to rebook.

What will happen to Birthday Parties we have booked?
If you have already booked a birthday party that could not be taken whilst we were shut, we will contact you to allow you to rebook or offer a refund on what you have paid.

What will happen if we are currently enrolled in a Term Program?
If you are enrolled in any of our Term School, After School, 365 Race or 365 Freestyle programs for Wednesday 12th August through Wednesday 26th August we will offer you makeup sessions.