Terms and Conditions

Snow Park

Snowplanet Resort – General

  • Please consider the safety of yourself and others at all times.
  • Use of the slope (Snow Hall), Terrain Park and the lifts is at your own risk.
  • Snowplanet does not accept liability for lost or damaged equipment. The use of your equipment is at your own risk. (Lockers are available, for bags and belongings).
  • Parents are responsible for the safety and behavior of their children at all times. (Except while participating in a Snowplanet program under instructors supervision).
  • All users of the lifts and ski mat require a valid RFID card. (Purchased from the front desk).
  • Entrance fees will not be refunded.
  • Please follow any instructions or directions from our crew, they are here to ensure you make the most of your time on the slopes.
  • Please do not stop in the middle of the slope or block the slope without reason. When you wish to stop please move to the side of the slope and walk up the slope along the sides of the hall.
  • Only intermediate and above abilities are allowed to use the platter lifts. (Not suitable for beginners).
  • Do not venture to the top of the slope if you are not capable of controlling your speed or turns and do not have the ability to stop.
  • Toboggans and tubes are only allowed in dedicated areas.
  • The Snow Hall is restricted to children of 2 years and older.
  • For safety reasons and comfort appropriate warm clothing needs to be worn at all times. (Rental clothing can be hired at the front desk if required)
  • Helmets are compulsory at all times when skiing or snowboarding in the Snow Hall.
  • No eating, drinking or smoking will be tolerated in the Snow Hall.
  • Any customers judged to be intoxicated or under the influence of drugs or alcohol will not be allowed in the Snow Hall.
  • Only authorised Snowplanet instructors are permitted to provide instruction in the Snow Hall.
  • All first aids and incidents must be reported to the Duty Manager at the front desk.
  • Know your physical condition and limits. If you expect your health could be at risk for any reason, or that you could aggravate a previous condition of any kind by riding, DO NOT RIDE.
  • The $20 non-refundable lesson deposit will only be refunded if outside 24 hours of the booking taking place.
  • Should Snowplanet staff feel that your safety or the safety of others is in danger at any point whilst you are participating in activities at Snowplanet, we reserve the right to remove you from the slope with out providing a refund.

Snowplanet Vouchers, Coupons, Grabone and Flybuys:

  • Vouchers, Coupons, GrabOne & Flybuys cannot be exchanged for cash.
  • Vouchers, Coupons, GrabOne & Flybuys are non-refundable.
  • Snowplanet reserves the right to decline Vouchers, Coupons & GrabOne extensions.

Specific T&Cs for Snowplanet vouchers:

  • Snowplanet monetary gift vouchers can be used against snow activities, retail purchases and in the Snowplanet 7 Summits Restaurant & Bar.
  • If you do not spend the full value of the gift voucher, gift vouchers will be provided as change to the nearest $1 (one dollar).
  • Gift vouchers are valid for 12 months from the date of purchase, unless otherwise stated. The validity period cannot be extended from this date.
  • Gift vouchers can be redeemed online, or at Snowplanet on the date of your visit.
  • Snowplanet treat gift vouchers as cash, and therefore do not accept liability for lost or stolen vouchers.
  • Snowplanet reserves the right to amend the terms and conditions of gift vouchers at any time.

Specific T&Cs for Snowplanet coupons:

  • Coupons are only redeemable against the product stated on the coupon.
  • Coupons are valid for 12 months from the date of purchase, unless otherwise stated. The validity period cannot be extended from this date.
  • Coupons can be redeemed online, or at Snowplanet on the date of your visit.
  • Snowplanet treat coupons as cash, and therefore do not accept liability for lost or stolen coupons.
  • Snowplanet requires bookings for certain coupons. Snowplanet may not have availability for your product, and reserves the right to refuse redemption unless a prior booking has been made.
  • Snowplanet reserves the right to amend the terms and conditions of gift vouchers at any times.

Specific T&Cs for GrabOne coupons:

  • GrabOne coupons are only redeemable against the product stated on the coupon.
  • GrabOne coupons are only redeemable in the validity period stated on the coupon. The validity period cannot be extended from this date.
  • GrabOne coupons can be redeemed at Snowplanet on the day of your visit.
  • Snowplanet requires bookings for certain coupons. Snowplanet may not have availability for your product, and reserves the right to refuse redemption unless a prior booking has been made.
  • Snowplanet is not responsible for providing refunds on behalf of GrabOne. GrabOne will need to be contacted directly by the customer.

Specific T&Cs for Flybuys coupons:

  • Flybuys coupons are only redeemable against the product stated on the coupon.
  • Flybuys coupons are only redeemable in the validity period stated on the coupon. The validity period cannot be extended from this date.
  • Flybuys coupons can be redeemed at Snowplanet on the day of your visit.