Frequently asked questions

Frequently asked questions

Snow Dome

What are your opening hours?

Our opening hours have changed, click here to check them before you visit.

We will close the slope in order to run Race Programs

You can also find our opening hours at the bottom of each page on this website.

Do we need to book before we come?

Bookings are highly recommended but not essential. If you are a Member, you do not need to book. Either click the ‘Buy Now’ button under the desired product or click the ‘Book Now’ flag at the top right corner of the page.

Winter is our busiest time of year and our communication lines can be extremely busy. We highly recommend you email us as our staff may be busy with visitors in the resort and may not be able to get to the phone at all times.

How cold is it in the snow dome?

The temperature inside the snow dome is on average, around -5oC. Warm suitable clothing is required. If you do not have any you can hire these from Snowplanet.

How do you make the snow and how often?

Fresh snow is produced approximately three nights per week at various times to ensure that we have an adequate snow base and to ensure our terrain park is maintained to the highest possible standards. Our snow is groomed every night by our maintenance team to ensure that the snow is always in the best possible condition and ready for you to carve it up!

What do I need to bring with me?

You will need;

Do you hire gloves or clothing?

Yes, we hire gloves at a price of $10 per pair. However, we do not hire beanies or socks. Alternatively, you can purchase basic retail items from Snowplanet on your arrival. For further details click here.

Do you need to wear a helmet?

Yes. Helmets are compulsory for all skiers and snowboarders in the Snow Dome. If you do not have a helmet, you must hire one for $7.

What is the youngest age that can go in the snow & what is the smallest boot size?

We do not specify the youngest age for kids to be able to experience and feel the snow. This is left to the parent’s discretion, however, we recommend that you do not take children under 2 years of age onto the snow and/or infants that can’t walk.
We do not have a minimum age for skiing and snowboarding. However, the smallest ski boots we have are children’s size 10 and the smallest snowboard boots we have are size 11.
Snow boots are available for kids from size 3 for Snowplay.

Do you have lockers and changing rooms available?

Yes, we have lockers available in the Rentals area at a cost of $4 for 12 hours.
Changing rooms are available and are located in the Rentals department.

Do you do fundraisers?

Yes, please visit our Contact page and fill out the enquiry form.


Do I need to have a lesson?

No, lessons are not compulsory, as guests are able to teach themselves on our beginner’s slope. However, they are highly recommended to ensure you have the best possible experience and to get you up and going as quickly and safely as possible. Please view our Lessons page for a range of lesson options.

How do I make a booking for a lesson?

To make a lesson booking, or if you have any questions, please phone (09) 427 0044  or email and one of our friendly customer service staff will be more than happy to help. Alternatively, you can go to our contact us page and email us. Lesson package vouchers are also available for purchase from our online shop.

Restaurant & Bar

How much does it cost to come and watch from the Snowplanet Restaurant & Bar?

There is no charge for spectators and guests who wish to view the action on the slopes from the Restaurant & Bar, and there is no requirement for you to purchase food and beverages either.

Can we bring and eat our own food at Snowplanet?

No. The Snowplanet Restaurant & Bar does not allow guests to bring and eat their own food and beverages in the Restaurant.
Guests are able to consume their own food and beverages in the rentals area or in the car park.

Do you cater for Kids Birthday Parties?

Yes, please visit Kids Birthday Parties for further information

Do you do fundraisers?

Yes, please visit our Contact page and fill out the enquiry form.